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Patient Info

Patient Info

Patient Portal

After your first appointment, you will be able to set up an account.
Use our patient portal to:

  • Request appointments
  • Communicate with the office and your provider
  • Make a payment
  • View your medical record, educational content and forms

Please contact our offices with and questions at 775-786-1600

Great Basin Orthopaedic has partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests.

How? Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com.

Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark.

Your medical record request will be processed and a notification will be sent via mail or email once complete and available for download.

Any questions? Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at 800-659-4035 or status@healthmark-group.com.

FIND A PHYSICIAN

If you live in the Reno area, you just can't do better than Great Basin Orthopaedic. I'm someone with knee problems going way back decades, as well as other orthopedic issues, so I think I know what I'm talking about. Don't settle, get the best, go to Great Basin, or, as they call it GBO. I promise you will be glad you did.
Wanda H.
Great service. Nice staff. Would recommend to anyone needing knee replacement.
Jil L.
This place has truly been a godsend since my ACL surgery. Amy knows how and when to increase my activity levels. So lucky to have her helping with my recovery.
RedandJodi Muratori
Very professional! Very friendly, helpful and respectful.
Dawn S

Dr. Dickens is a great surgeon he has done now over 4 surgeries after I was in a motorcycle accident when a car hit me. He has really been an advocate for me and for getting things taken care of. Plus his positive attitude and encouragement is second to none.

Healthgrades
Very friendly and knowledgeable! Gave detailed information as appointment progressed! Thank you!!!!
Lonnie Shields
I'm very pleased with everything they have done for me.
Betty T.
Great care and friendly staff!
Bonnie Chevalier

Dr. Kieckbusch showed me the x-rays and explained the problem and said when I was ready he would correct the problem. Very good personality and explained it so I understood it. Will definitely go back when I'm ready.

Vitals
KB
K.B.

Dr Hayes helps me with my Plantar Fasciitis. He always offers alternative ways to mediate the pain and also takes care of my concerns. I've been going to him for years and he's amazing every time. Thank you!

Rater8
Great care from all levels!!! Excellent care from the emergency room to rehab! Follow-up care will be excellent, also!!! Excellent care, excellent recovery, makes healing much faster, perfect recipe!!!
General
I was amazed that when making the appointment that they were able to see me in two days.
General
I was never a patient, but as an intern I enjoyed my time working here. The Doctors who run the practice are top notch. Work environment is structured organized and cheerful. I was offered a position but they couldn't get it approved but they gave me the help I needed to get my degree!
Austin Noriega
This place is amazing! I am telling everyone I know!
General
I love how smoothly everything runs here. My doctor is amazing the nurse is great too. From checking in, to follow ups to my surgery (ACL) everything went so smoothly and even my post op care. I wish all my doctors outside ortho would go so smoothly! Great job guys!
Sharon B.
the staff at Great Basin is excellent from the phone, front desk, nurses and x-ray tech. very pleasant to deal with.
General
I have been going to GBO for many years and the staff and doctors are amazing and easy to talk to about your conditions , as well as, procedures if needed.
Sandy Dunn

Always professional, courteous and compelling for me, the patient, to do exercises that enhance performance. I am challenged to exercise Amy's list of items so I can get better through each appointment. VG!

Rater8
Gracias por toda la ayuda durante la visita.
General

Explained well, attentive to patient needs-so pleased I chose to see Dr. Hayes.

Rater8
I'm very happy with the doctor and staff and love the nice and big waiting room.
General
The x-ray tech Kathy was a pleasure. I was crying from the pain and she even took the time out to hug me.
General
Prompt professional knowledgeable service encountered from all staff members very patient oriented practice. Very pleased with my visit.
Mary B.
I was so impressed with the friendly and caring people. I would say it was one of the best appointments for anything I have ever had! Thank you!
Sandy Jennings