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Patient Info

Patient Info

Patient Portal

After your first appointment, you will be able to set up an account.
Use our patient portal to:

  • Request appointments
  • Communicate with the office and your provider
  • Make a payment
  • View your medical record, educational content and forms

Please contact our offices with and questions at 775-786-1600

Great Basin Orthopaedic has partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests.

How? Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com.

Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark.

Your medical record request will be processed and a notification will be sent via mail or email once complete and available for download.

Any questions? Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at 800-659-4035 or status@healthmark-group.com.

Great care and friendly staff!
Bonnie Chevalier
My son was seriously injured in a skateboarding accident. The hospital said nothing was broken and sent him home telling him to follow up with an orthopedic specialist. He did not have insurance but was in process of getting some as he just moved to Nevada and no long qualified on mine. I called all the orthopedic clinics I could find they all said they would not see him. Finally one said OK in Sept. Even though I told them he could not use his arm at all and was in incredible pain. Get some insurance and call back. I offered to self pay for him still no. I finally found Great Basin. They were the kindest most helpful people I had talked to anywhere. They got him in within 4 days. The cost was exactly what they said. They then counseled him on where and how to get some insurance. When I followed up with them the next day they explained how they had applied the payment I had sent and his situation regarding insurance. I understood he was going to need insurance for any major treatment. We just needed to have his arm examined and get a professional opinion and make sure letting it go, while we got insurance, was not going to cause more damage. Great Basin is the first medical facility I've had to deal with in the last two years that has actually treated us like living beings. I am so appreciative. Thank you for helping us.
Kacee Casto

The staff at Great Basin are the best I've ever encountered. I can't pick just one because they all work so well together and step in when needed to complete a task. I really thought it was amazing. AND all were so friendly and interested.

Rater8
Very friendly and knowledgeable! Gave detailed information as appointment progressed! Thank you!!!!
Lonnie Shields

Staff at Great Basin Orthopaedics are so caring.

Healthgrades
Prompt professional knowledgeable service encountered from all staff members very patient oriented practice. Very pleased with my visit.
Mary B.
The check-in process was efficient. All the staff members were professional and cordial.
General
Great Basin Orthopedics repaired my elbow accident and recently performed a total hip replacement. The elbow outcome was excellent using GBO's Physical Therapy services and I am hopeful the hip will be better than new in a short while. Stephen Capel was my therapist for the elbow and is now for my hip. I have full confidence with him.
James Tiner
I was so impressed with the friendly and caring people. I would say it was one of the best appointments for anything I have ever had! Thank you!
Sandy Jennings
After my great success with Grant after my knee surgery, requested him once again for arthritis issues on both shoulders. While there are still improvements to be made, I feel I have made progress in a very short time, because of Grant’s knowledge & skills in his field! Most important, he cares about his patients & listens to their needs! In addition, Grant makes sure his staff follows through with his instructions & gives the same great care! Many thanks & appreciation to Grant & his staff at GBO!!
General
Absolutely positive experience!
Catherine Oppio
I have seen 3 doctors in this office and they are all excellent in their field.
Virginia Anderson
Great care from all levels!!! Excellent care from the emergency room to rehab! Follow-up care will be excellent, also!!! Excellent care, excellent recovery, makes healing much faster, perfect recipe!!!
General
Very professional! Very friendly, helpful and respectful.
Dawn S
Thorough, knowledgeable and professional
Jim Gaskill
Gracias por toda la ayuda durante la visita.
General

Dr. Kieckbusch showed me the x-rays and explained the problem and said when I was ready he would correct the problem. Very good personality and explained it so I understood it. Will definitely go back when I'm ready.

Vitals

Dr. Dickens is a great surgeon he has done now over 4 surgeries after I was in a motorcycle accident when a car hit me. He has really been an advocate for me and for getting things taken care of. Plus his positive attitude and encouragement is second to none.

Healthgrades
Amazing office, professional, staff is happy, website is user friendly and the medical expertise is A++! Keep up the great hard work you all do in helping others.
Polly A.

If you have hand issues ~ Dr. Dooley is who you want as your physician. Knowledgeable, honest and validated my concerns. Wouldn't go anywhere else. Staff is superb and helpful.

Vitals
This place has truly been a godsend since my ACL surgery. Amy knows how and when to increase my activity levels. So lucky to have her helping with my recovery.
RedandJodi Muratori

Explained well, attentive to patient needs-so pleased I chose to see Dr. Hayes.

Rater8
A very efficient run medical facility. Very professional staff who greeted you with a smile and introduced themselves in all interactions with the organization. A model for other medical groups to take notice.
General
Tina is knowledgeable, compassionate and has me on my way to recovery!
Elizabeth Korinek
If you live in the Reno area, you just can't do better than Great Basin Orthopaedic. I'm someone with knee problems going way back decades, as well as other orthopedic issues, so I think I know what I'm talking about. Don't settle, get the best, go to Great Basin, or, as they call it GBO. I promise you will be glad you did.
Wanda H.