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Frequently Asked Questions

If you live in the Reno area, you just can't do better than Great Basin Orthopaedic. I'm someone with knee problems going way back decades, as well as other orthopedic issues, so I think I know what I'm talking about. Don't settle, get the best, go to Great Basin, or, as they call it GBO. I promise you will be glad you did.
Wanda H.
Great service. Nice staff. Would recommend to anyone needing knee replacement.
Jil L.
This place has truly been a godsend since my ACL surgery. Amy knows how and when to increase my activity levels. So lucky to have her helping with my recovery.
RedandJodi Muratori
Very professional! Very friendly, helpful and respectful.
Dawn S

Dr. Dickens is a great surgeon he has done now over 4 surgeries after I was in a motorcycle accident when a car hit me. He has really been an advocate for me and for getting things taken care of. Plus his positive attitude and encouragement is second to none.

Healthgrades
Very friendly and knowledgeable! Gave detailed information as appointment progressed! Thank you!!!!
Lonnie Shields
I'm very pleased with everything they have done for me.
Betty T.
Great care and friendly staff!
Bonnie Chevalier

Dr. Kieckbusch showed me the x-rays and explained the problem and said when I was ready he would correct the problem. Very good personality and explained it so I understood it. Will definitely go back when I'm ready.

Vitals
KB
K.B.

Dr Hayes helps me with my Plantar Fasciitis. He always offers alternative ways to mediate the pain and also takes care of my concerns. I've been going to him for years and he's amazing every time. Thank you!

Rater8
Great care from all levels!!! Excellent care from the emergency room to rehab! Follow-up care will be excellent, also!!! Excellent care, excellent recovery, makes healing much faster, perfect recipe!!!
General
I was amazed that when making the appointment that they were able to see me in two days.
General
I was never a patient, but as an intern I enjoyed my time working here. The Doctors who run the practice are top notch. Work environment is structured organized and cheerful. I was offered a position but they couldn't get it approved but they gave me the help I needed to get my degree!
Austin Noriega
This place is amazing! I am telling everyone I know!
General
I love how smoothly everything runs here. My doctor is amazing the nurse is great too. From checking in, to follow ups to my surgery (ACL) everything went so smoothly and even my post op care. I wish all my doctors outside ortho would go so smoothly! Great job guys!
Sharon B.
the staff at Great Basin is excellent from the phone, front desk, nurses and x-ray tech. very pleasant to deal with.
General
I have been going to GBO for many years and the staff and doctors are amazing and easy to talk to about your conditions , as well as, procedures if needed.
Sandy Dunn

Always professional, courteous and compelling for me, the patient, to do exercises that enhance performance. I am challenged to exercise Amy's list of items so I can get better through each appointment. VG!

Rater8
Gracias por toda la ayuda durante la visita.
General

Explained well, attentive to patient needs-so pleased I chose to see Dr. Hayes.

Rater8
I'm very happy with the doctor and staff and love the nice and big waiting room.
General
The x-ray tech Kathy was a pleasure. I was crying from the pain and she even took the time out to hug me.
General
Prompt professional knowledgeable service encountered from all staff members very patient oriented practice. Very pleased with my visit.
Mary B.
I was so impressed with the friendly and caring people. I would say it was one of the best appointments for anything I have ever had! Thank you!
Sandy Jennings
Frequently Asked Questions

Why do I need physical therapy?

A physical therapy (PT) prescription from your orthopaedist will help you regain movement, restore function and alleviate pain. It is an integral part of orthopaedic rehabilitation. Your physical therapist will perform a comprehensive analysis of movement and dysfunction, identifying structural or soft tissue impairments and muscular imbalances or inefficiencies contributing to your presenting problem. PT can be prescribed before surgery, after surgery, or sometimes, in lieu of surgery. Check out our blog on why physical therapy matters.

What insurance types are accepted for Great Basin Orthopaedics PT?

Great Basin Orthopaedics Physical Therapy takes most insurance plans. While we strive to keep this list updated, you may want to confirm with your insurance company that we are a covered provider.

  • Aetna PPO, HMO, HNO, EPO
  • Ambetter
  • Anthem Blue Cross
  • BPA
  • CDS Group Health
  • Cigna
  • Coventry/FirstHealth
  • GEHA
  • Golden Rule
  • HealthNet
  • Hometown Health (HHP)
  • Humana
  • Indian Health Services
  • Medicaid FFS (ages 0-17)
  • Medicare
  • Medicare Railroad
  • Meritan
  • Multiplan
  • Naphcare
  • Nevada Preferred Providers (Universal Health Network)
  • Occumed
  • PHCN
  • Prominence
  • Senior Care Plus (HHP Medicare HMO)
  • Senior Dimensions (HPN Medicare HMO)
  • Silver Summit Medicaid (All Ages)
  • Tricare/Triwest
  • Trustfund-Pipefitters, plumbers, Electrical, Engineers, Laborers
  • United Healthcare

What physical therapy treatments are offered?

Your physical therapist will determine which treatments best meet your needs, but common therapies include: ultrasound, electrical stimulation, manual therapy (see below), cryotherapy (ice), heat therapy, mechanical traction, massage and dry needling. Your therapist may also prescribe specific exercise for you to do at home to support your healing process.

What is dry needling?

Dry needling is the use of acupuncture style needles to calm neurogenic inflammation and eliminate trigger points. This pain-free treatment option has been around for decades and has proven clinical success. The primary goal of dry needling is to desensitize supersensitive structures, to restore motion and function and to possibly induce a healing response to the tissue.

What is manual therapy?

Manual therapy techniques are skilled hand movements and skilled passive movements of joints and soft tissue that are intended to improve tissue extensibility; increase range of motion; induce relaxation; mobilize or manipulate soft tissue and joints; modulate pain; and reduce soft tissue swelling, inflammation, or restriction. Techniques may include manual lymphatic drainage, manual traction, massage, mobilization/manipulation, and passive range of motion.

These techniques may be used to decrease edema, pain, spasm, or swelling; enhance health, wellness, and fitness; enhance or maintain physical performance; increase the ability to move; or prevent or remediate impairment in body functions and structures, activity limitations, or participation restrictions to improve physical function.

Will physical therapy hurt?

Our goal is to increase your function and alleviate your pain. While your pain levels will fluctuate as you heal, the therapy is designed to move you toward less pain. There may be some temporary discomfort with your PT procedures, but you should not experience pain. Communicating with your therapist about what you are feeling during treatment will help minimize discomfort.

Does Great Basin Orthopaedics have a physical therapy clinic?

Yes, Great Basin Orthopaedics has an on-site physical therapy clinic located in the same building as our medical offices.

What will a physical therapy specialist do to help me heal?

Physical therapy can be prescribed before surgery, after surgery, and/or sometimes, instead of surgery. In all cases, a physical therapist’s goal is to help you regain movement, restore function and alleviate pain. Your physical therapist will work with you regularly to restore normal function and help you get back to optimal quality of life.

What is the difference between physical therapy and occupational therapy?

Physical therapy, also known as PT, focuses on helping improve your movement, mobility, and function. Physical therapists specialize in therapy programs for musculoskeletal injuries and disorders, sports injuries, and postoperative rehabilitation using a variety of exercises, stretches, or other physical activities.

Occupational therapy, also known as OT, focuses on helping you perform daily tasks more easily. This type of therapy focuses on improving your fine and gross motor skills so you can carry out specific day-to-day activities. They specialize in the treatment of the upper extremity (hand, wrist, elbow, and shoulder) and work injuries. The services provided by occupational therapists include patient education, joint range of motion, adaptive techniques and splinting.